Exchange & Return

SINGAPORE CUSTOMERS

We want you to be truly satisfied with your shopping experience with us.

You have the following exchange/return options:
1) Exchange for another size of the same design, subject to availability.
2) Return the item for issuance of store credits.
Store credits issued will be the value of the item in your order, less any applicable restocking fee* or discount. Cash refunds are not provided for returns. Shipping fees are non-refundable. There is no expiry date for the store credits.


How to Return
1. Email us at enquiries@alyssandra.com or send in your exchange/return request here, within 10 working days from the date of mailing before mailing back the item. You will receive a confirmation email from us with the return instructions.
2. Check that item is brand new, unworn and unwashed, with its tag intact in original packaging.
3. Return item based on our return instructions. The item remains your responsibility until it reaches our office, hence we recommend you return via a trackable form of shipping. Customers will bear the return shipping cost.
4. Once we receive your return package, we will process the return within 2 working days and inform you via email.
Exchange pieces will be sent to your initial shipping address via normal mail. Customers may top up S$2.50 for registered mail or S$6 for courier instead.


Terms & Conditions

* First return per item is free. A S$3 restocking fee per item will be charged for subsequent returns, including the case where the item is purchased using store credits issued from a previous return. The restocking fee is to cover the additional postage and admin costs involved in multiple-time returns.
- Sale items are strictly non-exchangeable and non-refundable.
- Cash refunds are not provided for returns and existing store credits.
- Earrings are non-exchangeable due to hygiene reasons.
- Exchange/returns outside the eligible timeframe will not be entertained.
- The following terms apply to returns on qualifying orders used to obtain ALY Platinum membership:
If the net order value after any returns is below S$100, your membership will be reversed and the store credits issued will be in terms of the original price, less any applicable discount.


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INTERNATIONAL CUSTOMERS


We want you to be truly satisfied with your shopping experience with us.

You can return the item for issuance of store credits.
Store credits issued will be the value of the item in your order, less any applicable restocking fee* or discount. Cash refunds are not provided for returns. Shipping fees are non-refundable. There is no expiry date for the store credits.


How to Return
1.
Email us at enquiries@alyssandra.com or send in your exchange/return request here, within 10 working days from the date of mailing before mailing back the item. You will receive a confirmation email from us with the return instructions.
2. Check that item is brand new, unworn and unwashed, with its tag intact in original packaging.
3. Return item based on our return instructions. The item remains your responsibility until it reaches our office, hence we recommend you return via a trackable form of shipping. Customers will bear the return shipping cost.
4. Once we receive your return package, we will process the return within 2 working days and inform you via email.

Terms & Conditions
* First return per item is free. A S$3 restocking fee per item will be charged for subsequent returns, including the case where the item is purchased using store credits issued from a previous return. The restocking fee is to cover the additional postage and admin costs involved in multiple-time returns.
- Sale items are strictly non-exchangeable and non-refundable.
- Cash refunds are not provided for returns and existing store credits.
- Earrings are non-exchangeable due to hygiene reasons.
- Returns outside the eligible timeframe will not be entertained.
- The following terms apply to returns on qualifying orders used to obtain ALY Platinum membership:
If the net order value after any returns is below S$100, your membership will be reversed and the store credits issued will be in terms of the original price, less any applicable discount.

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INCORRECT OR DEFECTIVE ITEM

We apologise if you've received an incorrect or defective product.
Please contact us with your order number, product name and brief description of defect/error within 10 working days (Singapore customers) / 20 working days (international customers) from the date of mailing.

We will send you a new replacement piece, no questions asked. If the design is out of stock, we will issue you a full refund.

Terms & Conditions
- Returns are accepted only for defective items that are unworn and unwashed. A picture of the defect may be requested.
- Returns are not accepted for damages caused by mishandling of apparel during washing. Refer to our Laundry Care tips.
- Due to the mass production process, there may be up to 0.5 inch difference from the single-side measurements provided. Slight variations in print placement may also be expected for printed designs. These factors wil
l not be considered as defects.
- Refund issued will be the value of the item in your order less any applicable discount. Shipping cost is not refundable.



ALYSSANDRA reserves all rights to turn down exchanges/returns that do not fulfill the stated T&Cs. Your purchase is a tacit agreement to our T&Cs.