Hassle-Free Returns
We want you to love every Alyssandra purchase.
If your item doesn’t fit quite right, we’ve made returns simple for you.
Read below for everything you need to know about timelines, eligibility, and how to start your return.
>What is your Return Policy?
You can return a regular-priced item for store credits.
- All regular-priced items, including those purchased using store credits and discount code, are eligible for returns for store credits.
- All Sale items sold at marked down prices are not eligible for refund or return.
- Item must be unworn, unwashed and unaltered.
- Return request must be submitted within 10 working days of the mailing date (Singapore) / 20 working days of the mailing date (International). Returns outside the eligible timeframe will not be entertained.
Store credits issued will be the net value of the item in your order.
- If item was purchased using discount code, the store credits issued will be the item value less any applicable discount.
- There is no expiry date for the store credits.
- Cash refunds are not provided for returns.
- Shipping fees are non-refundable.
**Size exchanges will no longer be available for orders placed from 17 Sep 2025 onwards.
>How to Return?
Step 1. Register your return request online
You must register your return request and receive a return authorization email before making a return.
Otherwise, we will be unable to process your store credit.
Email to expect: "Return request confirmation"
What this means: We have received your return request and will review it to confirm return eligibility.
1) Log into your account and locate the order you wish to return. Select “Return items?” to get started.
2) Select the item(s) you wish to return and submit return request.
Step 2. Wait for Authorization
Email to expect: "Return Authorized"
What this means: Your order is eligible for return. Return instructions will be provided in the email. Follow the instructions to return item within the stipulated time.
Step 3. Return item as per return instructions
Possible modes of return:
1. SingPost Tracked Letterbox: For returns of up to 2kg. You can post your return over any SingPost post office counter.
2. SingPost Smartpac : For returns of 1-3 pieces of items. You can drop the package in any SingPost mailbox.
3. Courier services that pick up from your location such as Grab Express etc.
4. Drop off your return directly in the black metal drop-off box, located just outside our office.
Step 4. We receive your return and issue store credits
Returns will be processed within 3 working days of receipt. You will receive an email once we've processed your return and issued store credits to your account.
Email to expect: "Item(s) Refunded"
What this means: Store credits have been issued to your account and ready for use.
>Incorrect / Defective Item
We apologise if you've received an incorrect or defective product.
Please contact us with your order number and brief description and photo of defect/error within 10 working days of the mailing date (Singapore) / 20 working days of the mailing date (International).
If the design is still available, we will send you a new replacement piece.
If the design is out of stock, we will issue you a full refund.
Terms & Conditions
- Returns are accepted only for defective items that are unworn and unwashed.
- Returns are not accepted for damages caused by mishandling of apparel during washing. Refer to our Laundry Care tips.
- Refund issued will be the value of the item in your order, less any applicable discount. Shipping cost is not refundable.
- Due to the mass production process, there may be up to 0.5 inch difference from the single-side measurements provided. Slight variations in print placement may also be expected for printed designs. Please also note that linen often has some inconsistencies in the weave. These are not defects but rather natural imperfections and part of the nature of the fabric. These factors will not be considered as defects.
**ALYSSANDRA reserves all rights to turn down returns that do not fulfill the stated T&Cs. Your purchase is a tacit agreement to our T&Cs.
FAQ on Return Policy
Can I return Sale items?
Sorry, Sale items are strictly non-returnable and non-exchangeable.
Can I return items bought with discount code?
Yes you can, as long as the items are not Sale items.
The store credits issued for the return will be the net item value after the application of the discount code.
Can I return items bought with store credits?
Yes you can, as long as the items are not Sale items.
Can I exchange sizes?
If you would like to change the size, you can return the item for store credits. With these store credits, you’ll be able to place a new order in the size that fits you best.
How long does it take for me to receive store credits?
We try our best to process returns as quickly as possible.
We will email you once we've received and processed your return, and we've issued store credits to your account.
How can I view my store credits?
Log into your account and you would be able to view your available store credits.
How can I utilise my store credits?
Simply check out your order as usual. During the payment stage, you will be given the option to offset your bill with your available store credits.
No coupon code is required. You can then proceed to make payment for the balance amount as usual.
I am missing a belt/brooch for my item. What should I do?
Sorry about that! Please let us know the issue here and we will assist you asap.
I washed the item and the colour ran. What should I do?
Unfortunately, we only accept returns for brand new items that are unwashed.
For all garments, we strongly recommend gentle handwash separately with mild detergent and strictly no soaking in water. This is especially important for garments with more than 1 colour. Our garments have undergone colour run tests, and the colours should not run if our recommended wash care instructions are followed.
Refer to our Garment Care tips.
Why was my return request rejected?
Your return request will be rejected when it is not eligible for return due to one of the following reasons:
- All Sale items sold at marked down prices are not eligible for refund or return.
- Item must be unworn, unwashed and unaltered.
- Return request must be submitted within 10 days of the mailing date (Singapore) or 20 days of the mailing date (International). Returns outside the eligible timeframe will not be entertained.