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How to Order

1. How to Order
2. Payment Options
3. Order Status

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HOW TO ORDER

1. Add items you wish to purchase to your shopping cart.
    Items in your cart are not reserved for you until you've completed the checkout process.
    If you are unable to add an item, it means it is out of stock.

2. Click on “Proceed to Checkout”.
3. Log into or sign up for your account.
4. Select your shipping method.
5. Select your payment method & make payment.
6. You'll receive an order confirmation email. Now you can sit back and await the arrival of your order.

Do take time to read through our terms and conditions and FAQ before placing your order. Your purchase is a tacit agreement to our T&Cs.



PAYMENT OPTIONS

Payment Method Details
Credit/Debit Cards - Mastercard / Visa

No additional transaction fees.

Upon successful completion, you should receive an order email confirmation from us.
Contact us immediately if you do not receive the email confirmation.

PayPal and other Credit/Debit Cards

No additional transaction fees.

PayPal account is not necessary for credit card payments via PayPal. Simply choose the option "Pay with my credit or debit card" at PayPal's payment gateway.

After making payment on PayPal, click on the link "Return to ALYSSANDRA" to be redirected back to our website to complete your order. Otherwise, your order will not be processed.

Upon successful completion, you should receive 2 email confirmations:
1) Order confirmation from ALYSSANDRA
2) Payment confirmation from PayPal
Contact us immediately if you do not receive both email confirmations.

Bank Transfer For Singapore customers only, we accept internet bank transfers and ATM transfers to DBS, OCBC and UOB Singapore bank accounts. Reply to the order confirmation email with the requested payment details. Payments will be verified within 24 hours.

Order will be cancelled if payment is not received after 24 hours.




ORDER STATUS

You can view your order status by logging into your account.

Order Status Details
Awaiting Payment Your order requires payment within 24 hours to be completed.
Orders will be cancelled if payment is not received after 24 hours.
Awaiting Fulfillment Your order and payment have been received successfully.
We will prepare your order to be dispatched within 2 working days.
Awaiting Shipment Your order and payment for the backorder have been received successfully.
Your order will be dispatched within 2 working days upon the arrival of the backorder.
The backorder status and estimated arrival date will be updated on the respective product page.
Shipped Your order has been dispatched to the delivery service provider.
You will receive a tracking number if tracking is available for your selected shipping method.

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